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Event Reports

Event reports are provided to customers or users of services. They are used to inform the customer about details of the event, e.g. why it happened and what measures have been taken to avoid it in the future.

Content of the report

IzzitUp provides three topics to describe an event:

Topic Description
Summary A customer-oriented summary of the event. It should be not too technical and easy to understand
Root Cause A classification by one or more root cause categories plus a written description of it
Mitigation A description of the measures taken to avoid the event in the future

Printing the report

Using the Event Report button at the top, a plain web page with the Event Report is created in a new browser tab. From there, it can be printed out using the browser’s printing feature (Ctrl + P).

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