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Events

An event can be a scheduled change or an unexpected impairment or outage. Events are impacting the status of a Service. Events are classified by Event Types.

Event Types

The following default event types are available but you can add more if you like.

Event Type Description
Hardware Update A scheduled activitiy for a hardware update
Impairment An unexpected impairment event
Maintenance A scheduled activity for a maintenance task
Outage An unexpected outage event
Software Update A scheduled activity for a software update

Event Schedule

The following date/time values are available for events.

Field Description
Planned Start The planned start of a scheduled activitiy
Planned End The planned end of a scheduled activitiy
Actual Start The actual start of a scheduled activitiy or an unexpected event
Actual End The actual end of a scheduled activitiy or an unexpected event

Event Status

The progress of an event is indicated by a status, very much like in a workflow.

Status Description
To Do An activitiy in its planning phase
Scheduled An scheduled activitiy with a planned start and end
In Progress An ongoing activitiy with an actual start
Done A completed activitiy with an actual start and actual end
Closed A closed or archived activitiy that will not be shown anymore

Event Resolution

A completed event always has a result which IzzitUp provides in form of Resolutions.

Resolution Description
An activitiy is ongoing and the resolution is yet unknown.
An activitiy went as planned and the desired result was achieved
The action was completed successfully but with problems
An activitiy did not go as planned and the desired result was not achieved

Event Impact

An Event usually has an impact on one or more Services. The affected Services and the impact can be set for an event.

Imapct Description
Operational The service will stay operational during the event.
Impaired The service will be impaired during the event.
Outage The system will be out during the event.

Event Comments

IzzitUp allows to add comments to an event. Each comment will be stored with a timestamp and are visible to the public on the home page in chronological order. They can be used to post the current step or progress of an event to the user.

 

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